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FAQ

If you have any questions about GR Phones mobile phone repairs service, warranties, what's wrong with your device and many more then you are at the correct page on the GR Phones Website!!

GR Phones has complied a series of most frequently asked questions by our clients about mobile phones repairs and our services. If you do not find the answer for your question then our dedicated team member will surely assist you!!

Repairs & Services:

Q: Why GR Phones?
A: We are the South Australia Leading Mobile Phone repair store. We have been dealing with repairs on mobile devices for the last 5 years. We have 2 great locations in Adelaide. We have dedicated and professional team members and technicians. We offer quick, efficient and affordable repair service for all Mobile Phones, iPad, tablet and laptop. All our Mobile Phone repairs carry 90 days warranty. Check terms and conditions for more details.

Q: Can you fix any mobile problem?
A: Indeed almost yes. There's little we can't repair. Our team of technicians have on an average 5 years of mobile device repair experience and will attempt to repair any mobile phone that is having problems.

Q: My Device isn't turning on, what do I need to do?
A: The best thing to do is bring your device in for an assessment so we can identify the fault/s. We provide free quote* in some case we do charge minimal service fee.

Q: How long it will take to fix my mobile phone?
A: We usually repair all Mobile Phones at the same day within 1-2 working hours. However, sometimes turn around time can be extended from 2-5 working days due to parts non-availability, complexity and number of jobs on same device and booking day and time. We are famous for our fast repair turnaround thus we try our level best to repair your device ASAP.

Q: Do you only fix/repair mobile phones?
A: At GR Phones, everyday we repairs mobile phones plus, at both our locations we can handle all sorts of electronic device repairs including iPad, tablets and laptops. We are expert and specialize in following Phone repairs:
• Apple Phone repair: iphone, ipad, iPod, Mac book, MacBook air, MacBook pro
• Samsung Phone Repair
• HTC Phone Repair
• Sony Phone Repair
• Motorola Phone Repair
• Huawei Phone Repair
• LG Phone Repair
• Nokia Phone Repair
• Blackberry Phone Repair
• Oppo Phone Repair
• Microsoft Phone Repair
• Google Phone Repair
• Laptop Repair: Mac, Dell, HP, Acer, Asus, Microsoft
 
Q: If my device is BER (Beyond Economical Repair), Do I get refunded?
A: We will refund you any payments you have made minus the Assessment fee.
 
Q: Do you keep parts in stock?
A: GR Phones has the largest repair parts stock of any non-warranty repairer. We keep parts of all the leading mobile brands such as apple, Samsung and many more. However, some overseas model or devices needs parts to be ordered.
 
Q: What quality parts are used at GR Phones?
A: We use OEM parts and good quality after market parts.
 
Q: At GR Phones, can you help me to get my data from phone?
A: Yes!  GR Phones technicians provide data backup, data recovery and data transfer services. We can backup your data to USB thumb (memory stick) or hard drive.
 
Q: Do you provide free quote?
A: Yes, we do provide free quotes, which is not valid for insurance purpose. However, we can provide professional insurance report of your phone diagnosis, which has insurance fees.
 
Q: What does the repair estimate covers?
A: The repair fees estimate includes repairs, replacement parts and labor.
 
Q: Is it necessary to backup my data?
A:  It is always recommended for data back up so that your data is safe. We endeavour to keep all info safe unless it is necessary to remove as a part of the repair. These repairs usually include software problems, battery replacement, Phone disable mode, password removed, badly damaged phone and liquid damage.
 
Q: Why is my phone slow after updating new software?
A: Older devices have been known to slow down if a recent software update has been installed because the phone's hardware is not up-to-date to support the new features of the operating system. Additionally, check you phone memory, if it is almost or nearly full then it also affect phone functioning and make it slow to work.
 
Q: How long a phone battery last for?
A: That all depends on the frequency of use. The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage.
 
Q: What should I do if I drop my phone in water?
A: After you've removed your device from the liquid, dry the outside of the phone being careful to not press any buttons. Do not try to plug the water-damaged phone to charger. Do not try to remove battery from the new generation smart phone, which has sealed inbuilt battery. Bring your liquid damaged phone straight to GR Phones and we will surely assist you! See our blog on Water damaged to Working Device, which will give you some tips on what to do when you have water-damaged phone.

Q: What is the turnaround time for water damaged phone repair?
A: Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

Q: What is the success rate for water damaged mobile phone repair?
A: Typically we have a water damaged repair success rate of 80% though nothing is guaranteed to work and there is no warranty included.

Q: How do I know if my phone charging port is damaged or need battery replacement?
A: If your phone does not charge altogether, check to see if the port is loose or dirty. If it's loose or dirty, you will most likely need a charging port replacement.  If the charging cable can be easily plugged in and showing charging symbol then you are most likely experiencing a battery issue or problem.

Q: Do you sell parts or tools?
A: Yes, we do and please fill out inquiry form for more details.

Q: Do you have corporate prices?
A: Yes, we do! Please contact info@grphones.com.au for more details.

Q: How do I get notified about my device is repaired or not?
A: At GR Phones, we take care of all our customers and as soon as the phone is repaired, we will give them a call or email them with the repair status.  

Q: How do I find my repair status of my device at GR Phones?
A: We have online tracking system. Link: _______

You can also talk to our live chat __Link____ at anytime from anywhere and our friendly staff will assist you with the query. You can also call us during our working hours on 08 8342 0008 to find out the status of your device alternatively you can contact us via email on info@grphones.com.au or our social media page on Facebook as GR Phones Adelaide.

Q: If my phone is not repairable, can I get new or second hand phone from your store?
A: Yes, for the same visit our website and if anything suits your requirement amongst our store available option we will be please to serve you in the best available rates, however We can even recycle your old Mobile Phone and strip it for parts. We are the Vodafone independent dealer and we will be more than happy to assist you with 12 or 24 months handset or sim only plans.

Q: I have more than one device that is broken, do you offer a deal on 2nd repair?
A: Yes, you would receive $10 off on the second repair at same time only. (Cannot be combined with any other offer or promotion).

Q: Am I able to send my device in by courier/mail?
A: Certainly. Please use the 'Online Repair Book In' button.

Q:  I have failed at fixing my phone myself. Can you help me?
A: We will definitely attempt to repair your handset, and in most cases we'll be successful. Unfortunately, no warranties are provided on jobs that clearly show signs of DIY attempts. Don't worry though. Once we've checked out your phone we'll let you know the deal.

Q: There are multiple problems with my device; do you offer a discount for multiple repairs?
A: Yes, we do offer a discount on any additional repairs. Please visit GR phones or contact us for more details.

Q: Do I need to make an appointment to have my phone repaired?
A: No appointments are necessary, but they can be set. Calling ahead for more accurate quote times is best.

Q: After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
A: Yes, any non-responsiveness of your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

Q: How do I know if I need the LCD repair or not?
A: If the actual screen of the phone is bleeding, white, or has any dead pixels then you're going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send us the picture of the current condition of the phone while it is powered on to info@grphones.com.au and we will do our best to diagnose it. If it is not turning on at all, no worries bring it to us and we will assess and diagnose the issue.

Q: The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
A: Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Q: Do you sell cases and accessories?
A: Yes, we sell both cases and accessories for mobile phones, ipad and tablets. We have a wide variety of Bluetooth, bluetooth speaker, keyboard, belkin, original Samsung covers, iphone cables, ipod cable, ipad cable, C-type cable, Samsung cable, glass protectors, Otterbox, life proof, xundd,  Goospery and other great name brand cases.

Q: What is the average repair time for ipad screen replacement?
A: It is 24 hours or next day repair service for cracked iPad screen. However, these times may vary based on the condition of the device. More damage, such as frame damage, extreme shattering or unforeseen internal damage, may cause repair times to be extended.

Q: Is my ipad is repairable, if corner of my ipad are bent/damaged?
A: Yes, we can fix your ipad, however, repair depends on the extent of the damaged. We need to grind the corners with special equipment and if sever damage then ipad back housing needs replacement. 

PAYMENTS:

Q: What payment method is accepted at GR Phones?
A: You can pay online or in store. We accept cash, Paypal and Credit cards (Master card, visa card) and Bank transfer. We use highly secured and use friendly payment method.

Q: Do I pay upfront or payment is due upon receipt?
A: Since every kind of repair we perform is different and sometimes when technician assess the phone then he might find more than one phone issue, thus payment is due upon receipt.

Q: Do you provide tax invoices for business purposes?
A: Absolutely. All repairs are issued with tax invoices.

WARRANTY:

Q: Is GR Phones is an authorised service repair centre or partner for any mobile Phone company?
A: No. We are not authorized by any of the brands as GR Phones. We do all non- warranty repairs. If your phone is still under warranty, we recommend you to visit authorized service centre.

Q:Is my original warranty is intact?
A: Any repairs not done by the manufacturer will void your warranty. So it's our strong recommendation to check the relevant papers for warranty details.

Q: What does the warranty cover?
A: Our parts and workmanship have 90 days warranty on repairs. Physical, liquid damage or tampering will void our warranty. The warranty relates to the work we performed and not to any other unrelated and extra fault that may develop or arise within the 5 days period following the original repair.

Q: Do I need to hold on to my receipt for warranty purposes or is it accessible through your internal system?
A: Your phone repair invoice is very important. so, save  it, don't throw it. You'll absolutely need your receipt for warranty claim and purposes.  You can ask our friendly staff to email you receipt and that way it will be safe in your email for future purpose. We don't keep customer details for each payment, but please let our sales staff knows if you wish to set up your details for receipts to be retrieved.

SHIPPING:

Q: How long does it take for delivery?
A: Estimated Time Arrival (ETA) for delivery is about 3-5 working days for South Australia.

Q: Where can I track my order?
A: If your item/s have been dispatched, we will provide your tracking number via email.

Q: How much does the shipping cost?
A: Shipping cost varies depending on the product starting from $10.

Q: Which courier do you use?
A: We use Australia Post, star track and other popular regular courier and freight company in Australia.

Q: When will you ship out my order?
A: Most of the items will be sent out in the next business day after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.

*Terms and conditions apply.

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© Copyright 2014 - 2018 GR Phones
Business Address:Shop 22, Sefton Plaza Shopping Center, 239 Main North Road,Sefton Park,South Australia,5083,AUS |Tel: 08 8342 0008 |Email: info@grphones.com.au.
ABN 43 607 128 110 |Business hours are